yes8 FAQ

yes8 typically processes withdrawal requests within 1 hour. This applies to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. Requests submitted after 12:00 PM Myanmar Time (MMT) are also processed as quickly as possible. Please note that 1 hour is the standard processing time, not a guarantee — network delays can occasionally occur.

No. When withdrawing from yes8, the name on the payment account must exactly match the name registered on your yes8 account. If they do not match, the withdrawal may be declined. This rule is strictly enforced to protect players' funds. We strongly recommend that you only use payment accounts registered in your own name.

The minimum withdrawal amount at yes8 is 30,000 Ks. Requests below this amount cannot be processed. The minimum deposit is just 3,000 Ks — while there is a gap between the two, players who plan their balance carefully will have no issues.

Yes, but only after meeting the Wagering Requirement. For the 100% Welcome Bonus, you must wager the bonus amount × 20 before withdrawing. For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus, giving you a balance of 40,000 Ks. You must wager 20,000 Ks × 20 = 400,000 Ks before withdrawing any funds derived from the bonus. Your own deposited 20,000 Ks can be withdrawn without meeting the wagering requirement.

Because deposits are made via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer, you must use your own name for withdrawals as well. If you attempt to withdraw to an account not in your registered name, it may be declined. Please confirm your preferred withdrawal method with Live Chat before making the request.

A Cooling-off period is used when you want to pause gambling for a short time (a few weeks). Self-exclusion is the option to choose when you want to close your account for a longer period or permanently. Both can be requested through yes8's 24/7 Live Chat. We always support players in maintaining healthy gambling habits.

Yes, you can. Contact yes8's 24/7 Live Chat to set a deposit limit — daily, weekly, or monthly. This limit is a tool that helps you stay in control and manage your spending while playing.

yes8 takes responsible gambling seriously. If gambling is affecting your life, you can reach out to our 24/7 Live Chat or email us at [email protected] for assistance. If you want to stop gambling, you can also request Self-exclusion through either of those channels, and your access to services can be stopped that same day.

Borrowing money to gamble, continuing to play in the hope of recovering losses, feeling distressed because of money lost, neglecting family or work due to gambling — if you notice these signs, consider setting limits or Self-exclusion and contact yes8's support team.

yes8 uses SSL encryption technology to protect players' personal information and payment data. Personal information will not be shared with third parties except as stated in the Privacy Policy. The platform is built to be secure and trustworthy.

Banking payment systems may reject transfers when the sender and recipient names do not match. yes8's KYC verification protects players' funds and prevents third-party identity misuse. That is why yes8 always requires the account name and payment account name to match.

You can submit a Myanmar National Registration Card (NRC) or Passport. The photo must be clear and show all four corners of the document. Cards expired more than five years ago or images that are unclear will not be accepted.

KYC (Know Your Customer) verification confirms that the account belongs to the player and prevents fraud and identity theft. It protects players' funds and ensures a fair gaming environment. At yes8, this verification process is fast and handled with player privacy in mind.

Once KYC verification is complete, the player can withdraw without limits and will receive confirmation that their account is secured. This results in a faster and smoother withdrawal experience.

yes8 VIP members receive a higher weekly cashback rate than regular players. As you move up from Bronze to Silver and Gold tier, the cashback rate increases, and you gain access to exclusive services and priority support. yes8 VIP players can get the most out of cashback because their betting volume is strong and no penalties are applied.

yes8 VIP Tier 3 cashback rates are — Bronze: up to 0.4% weekly cashback, Silver: up to 0.8%, Gold: up to 1.2%. Cashback is calculated based on wagering volume and credited to your personal account every Monday in Myanmar Time (MMT).

It is calculated by combining the player's total valid bets for the week with their VIP tier cashback rate. For example, a Silver tier player can receive up to 0.8% based on their weekly betting volume. A valid bet is one that has been fully settled — either won or lost.

To move up from Bronze to Silver or from Silver to Gold, players need to maintain consistent betting volume and activity. Tiers are reviewed regularly by the yes8 team, and players will receive the applicable cashback rate for their tier every week.

Cashback is credited directly to your account balance, so it can be used on all games and football betting services offered by yes8. Using your cashback to keep playing is a great way to build up your progress.

Yes, Gold tier VIP players get priority Live Chat support and receive early announcements about special promotions. Support is available in Myanmar language 24 hours a day, 7 days a week, with VIP player inquiries handled as a priority.